Returns & Exchanges

At Winter Park Cycles, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our support team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack the items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method or ship out your exchange within 5 business days.